A common man - law abiding
citizen's needs n expectations are not much. Continuously, ie 24 hours his all
activities, in a way, directly or indirectly, depend on services offered by
somebody else, be it a Government / Semi Government or Private entity.
Water, Electricity,
Transportation - road / rail / metro / mono / water / air travel and/or a
simple walk, Communication, Police, other functions like taxes, Banks, Hospitals, Education, Leisure, Entertainment,
Sports, to name a few, are the services wherein Central / Sate Government or
Local bodies like Municipal Corporation is a Major Service Provider.
A common man's concern is very simple.
Live and Let Live. He expects, n rightly so, an efficient n just SERVICE
PROVIDER. He is directly n indirectly paying for all of them. He asks for
24x7x365 power, transportation, water, communication, security, medicare, etc.
He does not like to dole out his hard earned money on favouritism, He is by
nature, against corruption. He wants hassle free redressal of his issues.
Current Government needs to
take into account all strata of citizens. Industry, Farmer, Labour, ... to end
Consumer, complete chain is looking at some value addition, which will make
everybody's life easier. Even 1 15-20% change in functioning shall bring
cheers.
Suggestion for
improvements:
List down all functions
meticulously. Make a Work Breakdown Structure. Fix boundaries n limits of
responsibility. Allocate responsibility. Put into place a monitoring mechanism.
Divide into four broad
categories like Priority, Urgency, Importance and Need. Take small but sure
steps first. Have a political will. and if intentions are clear and pure,
success can not be far away!
---
Milind Kale, 18th August 2015
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